We analyzed anonymized weekly, monthly, and quarterly performance data across five metric families: Retention (%), Transaction Count, UPT, Average Basket Size, Discount Usage (%), and Gross/Net Sales. Visualization of trends and distributions revealed where behavior changed the most after KPI transparency.
Several staff improved retention by +40 to +70 points. Visibility sparked motivation, peer learning, and friendly rivalry—customers experienced more attentive, consistent service.
UPT stabilized around 1.45–1.60, reflecting disciplined attachment‑rate habits and renewed focus on consultative selling.
Discount usage held steady near 3–4%, reducing margin leakage and anchoring value‑based conversations.
Sales dispersion across employees became more visible. Scoreboard‑like dashboards highlighted exemplars and lifted the middle via observation effects.
Post‑deployment KPI gains didn’t fade. Elevated levels persisted, indicating true habit formation—not a novelty spike.
Over 1,700 logins in one year confirm that when a better tool exists, people use it—and use it often.
Before: Opaque metrics, delayed feedback, and inconsistent coaching led to uneven performance and discount sprawl.
After: A transparent scoreboard culture emerged—retention up sharply, upselling habits normalized, discounts disciplined, and sales dispersion used for learning rather than blame.
Extend analysis by segment (e.g., new vs. returning customers), test incentive structures tied to retention and attachment rate, and explore cross‑store benchmarking.
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